CROWNED

Return & Exchange Policy

Making returns and exchanges simple, transparent, and convenient.

At CROWNED, we want you to love every piece you order. If something doesn’t work out, we’re here to make the process as simple and transparent as possible.

01 Order Cancellation

Orders can be cancelled on the same day they are placed by contacting our customer service team.

Once an order has been shipped, it cannot be cancelled.

02 Returns & Exchanges

You may request a return or exchange within 3 days of receiving your order.

To be eligible, the item must be:

  • Unused and unworn
  • In its original condition
  • Returned in the original packaging
  • Accompanied by all original tags and labels
All returned items are subject to inspection before a return or refund is approved. If an item shows signs of wear, use, washing, alteration, damage, or does not have its original tags and packaging intact, CROWNED reserves the right to decline the return.

Exchanges are subject to product and size availability.

03 Damaged or Defective Items

If you receive an item that is damaged, defective, or has a manufacturing issue, please contact our customer service team as soon as possible with clear video proof of the issue.

Our team will review the request and, once verified, provide an appropriate resolution, which may include a replacement, exchange, or refund.

04 Product Mismatch or Not as Expected

If you believe the product received is significantly different from what was shown on our website or does not match the product description, please notify our customer service team within 48 hours of delivery.

Please provide relevant photographs or video along with your order details. Once your concern has been reviewed, our team will determine the appropriate resolution, which may include an exchange, return, or refund.

05 Refunds

Once your returned item has been received and successfully inspected, your refund will be processed within 3–5 working days.

Refunds will be issued only to the original payment method used for the purchase.

Shipping charges are non-refundable. For international orders, any shipping fees, customs duties, taxes, or other destination-related charges are non-refundable.

Please note that the time taken for the refunded amount to reflect in your account may vary depending on your bank or payment provider.

06 Non-Returnable Items

For hygiene, safety, and product-specific reasons, certain items may not be eligible for return or exchange.

These may include:

  • Bodysuits
  • Intimate or hygiene-sensitive products
  • Items marked as Final Sale

Any non-returnable item will be clearly identified on the product page or at the time of purchase.

07 How to Initiate a Return or Exchange

To initiate a return or exchange:

  • Visit our Returns Portal.
  • Enter your order details and select the item you wish to return or exchange.
  • Select the relevant reason for your request and submit it for review.
  • Once your request is approved, securely pack the item in its original packaging with all tags intact.
  • Hand the package over to the courier partner when the pickup is arranged.
Please ensure the item is packed securely to prevent damage during transit.

CROWNED reserves the right to reject return or exchange requests that do not meet the conditions outlined in this policy.

Need Help?

If you have any questions regarding cancellations, returns, exchanges, or refunds, our customer service team is here to help.

Thank You for Choosing CROWNED

We appreciate your trust and want to make your shopping experience as simple and transparent as possible.

CROWNED
Made with intention. Worn with confidence.