Privacy Policy

01 Information We Collect

We may collect information that you provide directly to us when you:

• Create an account or place an order
• Provide your name, email address, phone number, and billing or shipping address
• Make a purchase or initiate a payment
• Contact our customer service team
• Subscribe to our newsletter or marketing communications
• Submit a return, exchange, or refund request
• Participate in promotions, surveys, or other activities on our website

We may also automatically collect certain information when you browse our website, such as your IP address, browser type, device information, pages visited, and general website usage information.

02 How We Use Your Information

We collect and use your information only for legitimate business purposes, including to:

• Process and fulfil your orders
• Arrange shipping and delivery
• Process payments, returns, exchanges, and refunds
• Communicate with you regarding your orders
• Provide customer support
• Improve our website, products, and customer experience
• Personalise your shopping experience
• Send marketing communications where you have provided the necessary consent
• Prevent fraud, misuse, and unauthorised activity
• Comply with applicable legal and regulatory requirements

We do not use your personal information for purposes unrelated to those communicated to you or otherwise permitted by applicable law.

03 Payment Information

Payments made through our website may be processed by third-party payment providers.

CROWNED does not ordinarily store your complete credit or debit card details on its own servers. Payment information is handled by the relevant payment service provider in accordance with its own privacy and security practices.

04 Sharing Your Information

We may share necessary information with trusted third parties who help us operate our business, including:

• Payment processing providers
• Shipping and courier partners
• Website hosting and technology providers
• Customer support and communication platforms
• Analytics and website performance providers
• Marketing and advertising service providers, where applicable

These parties receive only the information reasonably necessary to provide their services.

We may also disclose information where required by applicable law, legal process, government authority, or where reasonably necessary to protect our rights, customers, website, or business.

CROWNED does not sell your personal information to third parties.

05 Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand how visitors use our website, and provide relevant marketing or advertising where applicable.

Cookies may help us:

• Keep items in your shopping cart
• Remember your preferences
• Understand website traffic and performance
• Improve the functionality and experience of our website
• Measure the effectiveness of marketing campaigns

You may be able to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

06 Marketing Communications

If you choose to subscribe to our marketing communications, we may contact you by email, SMS, WhatsApp, or other permitted communication channels regarding new collections, launches, offers, updates, and other CROWNED news.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Please note that you may continue to receive essential transactional communications, such as order confirmations, shipping updates, and return or refund notifications.

07 Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. While we take appropriate precautions, we cannot guarantee absolute security of information transmitted through our website.

08 Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain appropriate business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal or regulatory obligations.

When personal information is no longer required, we will take reasonable steps to delete or anonymise it, subject to applicable law.

09 Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

• Request access to information held about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where legally applicable
• Withdraw consent where processing is based on consent
• Opt out of marketing communications
• Raise a concern or grievance regarding the processing of your personal information

Requests may be made by contacting our customer service or privacy contact using the details provided below.

Where required, we may need to verify your identity before processing certain requests.

10 Children's Privacy

Our website is intended for use by individuals who are legally permitted to make purchases and use our services.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

11 Third-Party Websites

Our website may contain links to third-party websites, payment providers, social media platforms, or other services.

CROWNED is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their respective privacy policies before providing personal information.

12 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or applicable laws and regulations.

Any updated version will be published on this page with a revised effective date. We encourage you to review this Privacy Policy periodically.

13 Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way CROWNED handles your personal information, please contact us.

We will make reasonable efforts to respond to privacy-related requests within the timeframe required under applicable law.